Seller Policy
Seller Policy
As a Seller, you are central to providing each of your Buyers with a safe and trustworthy experience on Altonalon. This policy is designed to outline a Seller’s rights and responsibilities and is a part of Altonalon’s Terms of Service.
Sellers are responsible for reviewing and abiding by these rules as well as any applicable local laws. Violating this policy may result in restrictions to your account, up to and including termination, and may be made at the sole discretion of Altonalon.
Seller Fees
It’s always free to list an item for sale on Altonalon.
After your item sells, we deduct applicable fees from the final order price before we remit your earnings to you. Please see our Fee Policy for a detailed description of the applicable fees that Sellers pay on Altonalon.
Please note, estimated earnings are displayed during listing creation and actual earnings will vary based on the final order price, Seller discounts, fees paid, and any other applicable taxes and discounts.
What you get:
Seller Benefits
Sell it
One-click listing with Reposh and copy listing features.
Livestreaming with Posh Shows brings your closet to life and connects you to your customers in real-time.
Pricing tools allow you to easily set and negotiate your price with customers.
Closet management tools like My Closet Insights and Bulk Actions help you proactively manage your listings.
Customer relationship management with My Shoppers enables you to engage and close customer leads.
External advertising on third party platforms like Google, Facebook, etc.
Customer support for your Altonalon sales.
Ship it
Free shipping labels sent straight to your inbox with PoshPost, our frictionless buyer-paid flat rate shipping program.*
Printerless shipping is also available using shipping QR codes—scan your code at any USPS location.
Get paid
Fast and flexible payout options like Direct Deposit, ACH, Instant Transfer, Paypal, and Venmo.
Free and easy listing
Listing is free, simple, and designed to help you succeed
Hassle-free Shipping
Enjoy discounted rates with up to $200 Shipping Protection.
Trusted transactions
Payments are securely processed and released upon rating.
*Please note, exclusions may apply for overweight and multi-label shipments. For more details, please see our Shipping Policy.
What Can Be Sold On Altonalon
Altonalon’s marketplace welcomes the sale of most types of new and pre-owned fashion, as well as select home goods, pet items, and electronics with certain restrictions within these categories. Please note that not all categories or types of items may be available in your location.
For the safety of our Users, items outside of our supported categories and otherwise prohibited or unlawful items may not be offered for sale on Altonalon. Please review the Prohibited Items Policy to be sure you know what items can’t be listed or sold.
Listing Descriptions and Pricing
Sellers are responsible for describing items truthfully, accurately, and completely. This includes creating informative listing descriptions that include your original photos of the items and details such as the condition and any flaws or unique features and, when using automated listing features such as Smart List AI, reviewing the generated listing descriptions and details for accuracy and completeness. The item for sale should be clearly represented in the main photo. Avoid any photo editing techniques that may make it difficult for Buyers to accurately assess the condition of the item, such as collages or heavy special effects.
Sellers must have possession of, and ship, the actual item described in the listing. Sellers may not list a promise for a future item, or ship a “placeholder” note or item indicating the actual listed item will arrive at a future date.
Sellers must promptly answer questions and requests for additional information. Please note that images as well as descriptions provided in comments and during Posh Shows (where applicable) may be reviewed and considered by Altonalon staff in the event of a dispute.
Sellers may price items as desired, but price gouging is strictly prohibited. Altonalon encourages Sellers to view similar items, whenever possible, to determine a realistic listing price likely to result in a sale. Once a Buyer accepts a listed price, a binding transaction exists and Sellers are required to provide the item(s) to a Buyer at that price. Sellers must also fulfill any and all additional requirements as detailed in this Seller Policy and our Terms. Once you accept a Buyer’s offer, a binding transaction also exists.
Please review the requirements and details regarding Offers and Bundles.
Sellers are prohibited from excessive listing removal and reposting of the same or similar listings. Altonalon may limit the visibility of, or take action on, listings or accounts engaged in this behavior at its discretion.
Order Fulfillment
Once a Buyer purchases an item from you, accepts your offer, you accept a Buyer’s offer, or an auction is successfully completed, you are required to fulfill the sale. Sellers must use Altonalon’s provided shipping labels when shipping all orders.
Timely shipping is essential to maintaining trust within the Altonalon community. Sellers who repeatedly cancel or fail to ship orders may face temporary account restrictions. Continued violations may result in permanent account suspension.
Unshipped or cancelled orders at a rate of 3% or more of your total orders within a rolling 90-day period will negatively affect your standing as a seller. Altonalon may update this threshold from time to time. Buyer-requested cancellations will not negatively impact your account standing.