Consignment Network Terms

Consignment Network Terms
Effective Date: February 20, 2026
These Altonalon Consignment Network Terms (“Consignment Terms”), together with our Terms of Service
(“Terms”), govern your access to and use of the Altonalon Consignment Network. You are responsible for reviewing and abiding by these Consignment Terms, any applicable laws and regulations (including but not limited to any in your state of residence), and our Community Guidelines
and other policies. Capitalized terms not defined herein shall have the definitions ascribed to them in our Terms.
Altonalon has sole discretion to determine user eligibility to participate in the Altonalon Consignment Network. Failure to follow these Consignment Terms and any additional instructions received as part of the Altonalon Consignment Network may result in removal from the Altonalon Consignment Network and could include other restrictions to your Altonalon account, made at the sole discretion of Altonalon, including removal from the Altonalon Consignment Network and/or termination of your Altonalon account.
Use the links below to jump to a specific section:
1. How it Works
2. Consignors
2.1. Requesting a Consignment Bag
2.2. Filling Your Consignment Bag
2.3. Eligible Consignment Item(s)
2.4. Bag Pickup
2.5. Pricing, Listing, and Communication
2.6. Earnings
2.7. Sale Period and Requesting a Return of Unsold Consignment Item(s)
2.8. Compensation for Lost or Damaged Item(s)
3. Closet Partners
3.1. Managing Consignment Bag Requests
3.2. Receiving and Storing Consignment Bags and Item(s)
3.3. Processing Consignment Bags
3.4. Listing and Selling Consignment Items
3.5. Earnings
3.6. Communications with Consignor
3.7. Prohibited Conduct
3.8. Storing Consignment Items and Bags
3.9. Return of Consignment Item(s) to Consignor
3.10. Bag End-of-Life Process
4. Additional Terms and Disclosures
4.1. Communications from Altonalon
4.2. Privacy
4.3. Disclaimers
4.4. Updates to these Terms
1. How it Works
A Altonalon user who requests a Altonalon Consignment Network bag (“Consignment Bag” or “Bag”) to fill with Item(s) for the Altonalon Consignment Network (“Consignment Item(s)”) is called a “Consignor”.
The Consignor will be matched with a “Closet Partner”, a Altonalon Seller who will list and sell the Consignment Item(s) on Consignor’s behalf as set forth in these Consignment Terms.
When a Consignment Item sells, Consignor and Closet Partner will equally split earnings after Altonalon fees and any discounts (e.g., shipping discounts, bundle discounts). If a Consignment Item is sold in a bundle, bundle discounts will be split and applied proportionally to the listing price.
2. Consignors
This section describes your responsibilities when you participate in the Altonalon Consignment Network as a Consignor, what items are eligible for the Altonalon Consignment Network, what you can expect when it comes to how Consignment Items are listed and offered for sale, and how losses or damage are handled.
2.1. Requesting a Consignment Bag
When you request a Bag, you are responsible for:
Reviewing the types and conditions of item(s) that we accept for the Altonalon Consignment Network;
Abiding by any on-screen instructions; and
Accurately documenting what will be included in the Bag (including condition and brand of items) by uploading photos. If you do not see the option to upload photos of your Consignment Item(s), you will need to update your app.
Altonalon reserves the right to charge a non-refundable service fee for the processing and handling of a Consignment Bag, which will be disclosed to you before you agree to receive and fill the Consignment Bag.
2.2. Filling Your Consignment Bag
When filling your Consignment Bag, you are responsible for:
Using the Consignment Bag provided by Altonalon to pack Consignment Item(s);
Ensuring Consignment Item(s) meet the eligibility requirements detailed in section 2.3;
Including each of the Consignment Item(s) you took a photo of when requesting a Bag and ensuring that such Consignment Item(s) are in materially the same condition as when you took the photos. Any photographs of items that will not be sent should be deleted; and
Ensuring that the filled Consignment Bag is under 50 pounds, per transport regulations.
ANY CONSIGNMENT ITEM(S) THAT DO NOT MEET THE ELIGIBILITY REQUIREMENTS SET FORTH IN SECTION 2.3, AS DETERMINED AT THE CLOSET PARTNER’S SOLE DISCRETION, MAY BE DONATED OR DISPOSED OF BY THE CLOSET PARTNER AT ANY TIME.
2.3. Eligible Consignment Item(s)
To be eligible, Consignment Item(s) must be:
Like-new or new-with-tags items (i.e., in good condition and clean with minimal signs of wear, with no holes, pilling, stains, alterations, damage, or odor) that retailed at $100 or more.
Well-known brand(s) with strong resale value.
Eligible for sale on Altonalon, except electronics, pet supplies, home goods, and any other items that may be restricted from our delivery partners or otherwise excluded by direct instruction.
For the avoidance of doubt, do not include anything in your Consignment Bag that may be covered by our Prohibited Items Policy.Consignor is responsible for ensuring that Consignment Items included in the Bag are authentic.
ANY CONSIGNMENT ITEM(S) THAT DO NOT MEET THE ELIGIBILITY REQUIREMENTS SET FORTH IN THIS SECTION 2.3, AS DETERMINED AT THE CLOSET PARTNER’S SOLE DISCRETION, MAY BE DONATED OR DISPOSED OF BY THE CLOSET PARTNER AT ANY TIME.
2.4. Bag Pickup
You must have the filled Consignment Bag available for pickup at the scheduled date and time. Failure to have the Consignment Bag available for pickup on the scheduled date and time may incur a cancellation fee. Repeated failure to have the Consignment Bag available for pickup as scheduled may result in Altonalon requiring you to return the empty Bag (and cover the shipping or delivery costs to return the Bag) or be charged a Bag fee.
In addition, you are required to comply with applicable policies of our delivery partner, Uber, including Uber’s Community Guidelines.
2.5. Pricing, Listing, and Communication
You will not be able to set prices for any Consignment Item(s) to be sold by Closet Partner, including any discounts (e.g., shipping discounts, bundle discounts, etc.). The method of sale (e.g., in a Posh Show, as a standalone listing, including in a bundle, etc.) will be determined by the Closet Partner. You also will not be eligible for any Altonalon listing promotions, giveaways, and/or contests for Sellers that the Closet Partner participates in by listing Consignment Item(s).
You can contact your Closet Partner through our in-app messaging feature, but you will be unable to communicate directly with eligible buyers.
2.6. Earnings
When a Consignment Item sells, Consignor and Closet Partner will equally split earnings after Altonalon fees and any discounts (e.g., shipping discounts, bundle discounts).
Please note that bundles can be created across all items in a closet (e.g., multiple Consignors or the Closet Partner’s own non-Consignment listings). If a Consignment Item is sold in a bundle, bundle discounts will be split and applied proportionally to the listing price.
2.7. Sale Period and Requesting a Return of Unsold Consignment Item(s)
By sending the Consignment Bag, you agree to allow Closet Partner at least six months from delivery confirmation to list and sell the Consignment Items included in your Consignment Bag.
Prior to the end of this 6-month period, you may contact info@altonalon.com
to request a return of all unsold Consignment Item(s) from the Consignment Bag that have not been donated or disposed of for failure to meet the eligibility requirements set forth in Section 2.3. Returns of such unsold Consignment Item(s) are subject to a shipping and handling fee of $25, payable to Altonalon. Altonalon will provide Closet Partner with shipping labels or arrange for a pickup with our delivery partner that must be used to return Consignment Items to you.
2.8. Compensation for Lost or Damaged Item(s)
THIS SECTION DETAILS THE MAXIMUM COMPENSATION YOU MAY RECEIVE FOR LOST OR DAMAGED CONSIGNMENT ITEM(S). PLEASE REVIEW THIS SECTION CAREFULLY BEFORE SCHEDULING A PICKUP DATE AND TIME FOR YOUR BAG.
Altonalon bears no responsibility for any Consignment Items included in Consignment Bags. If you believe Consignment Item(s) in your Consignment Bag have been lost or damaged, please contact info@altonalon.com. If Altonalon determines, in its sole discretion, that Consignment have been lost or damaged in transit or after delivery, Altonalon may offer compensation as follows:
If no photos were provided when requesting a Bag, or if such photos do not clearly show brand or condition, Altonalon may offer up to fifty dollars ($50) per Bag as a one-time goodwill payment.
If photos clearly showing brand and condition were provided when requesting a Bag, Altonalon may offer up to two-hundred dollars ($200) per Bag as a one-time goodwill payment.
No additional compensation will be provided. Payment does not constitute an admission of liability.
BY SCHEDULING YOUR BAG PICKUP DATE AND TIME, YOU AGREE THAT THE COMPENSATION DESCRIBED IN THIS SECTION 2.8 IS YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CONSIGNMENT ITEMS SENT IN CONNECTION WITH THE Altonalon CONSIGNMENT NETWORK THAT ARE LOST OR DAMAGED IN TRANSIT OR AFTER DELIVERY.
3. Closet Partners
This section describes your responsibilities when you participate in the Altonalon Consignment Network as a Closet Partner, including receiving and processing Consignment Bags, listing and selling Consignment Items, communicating with Consignors, and managing returns and end-of-life processes.
3.1. Managing Consignment Bag Requests
As a Closet Partner, you are responsible for managing empty Consignment Bags, including:
Regularly reviewing pending Bag requests;Preparing
empty Bags for shipment to Consignors; and
Shipping the empty Bag using the Altonalon-provided prepaid shipping label within 2 business days of receiving the request.
3.2. Receiving and Storing Consignment Bags and Item(s)
You cannot refuse a Consignment Bag once it has been assigned to you. You must be available to receive and safely store Consignment Bag deliveries.
3.3. Processing Consignment Bags
Consignment Bags must be processed within seven (7) days of delivery (as determined by delivery data). Failure to process Consignment Bag(s) within this timeframe may result in removal from the Altonalon Consignment Network, temporary account restriction, and/or permanent account suspension.
For purposes of these Consignment Terms, “processing” a Consignment Bag means:
Listing all Consignment Item(s) received that meet the eligibility requirements set forth in Section 2.3; and
Marking the Bag as complete by selecting
‘All Listings Added’.
Consignment Item(s) that do not meet the eligibility requirements set forth in Section 2.3 may be donated or disposed of at your discretion.
Altonalon reserves the right to charge you for any Bags you fail to process in accordance with this Section 3.3, including reimbursement for reasonable costs incurred by Altonalon as a result of such failure.
3.4. Listing and Selling Consignment Items
When listing and selling Consignment Item(s), you must:
Photograph or otherwise make sure that Consignment Item(s) look presentable;
Ensure that listing details, descriptions, and images are accurate, complete, and clear, including when using listing features and tools, such as Smart List AI or photo editing tools;Ensure the listing is  associated with the correct Consignment Bag
;
Actively monitor listing interest and manage listing activity, such as sharing, adjusting prices, responding promptly to shopper inquiries, and sending offers;
Appropriately package and promptly ship all sold Consignment Item(s).
As Closet Partner, you have discretion on setting the price of Consignment Item(s). You are encouraged to check comparable listings and brand resale prices for prices likely to achieve a sale. You also will have discretion to decide how to sell Consignment Items (e.g., in a Posh Show or as a standalone listing or including in a bundle).
Unless sold, listings for Consignment Items must be available for sale on Altonalon for at least six months (the “Minimum Listing Period”).
3.5. Earnings
If you complete a sale of a Consignment Item, you will equally split earnings with the Consignor after any Altonalon fees and discounts (e.g., shipping discounts, bundle discounts).
Please note that bundles can be created across all items in a closet (e.g., multiple Consignors or your own non-Consignment listings). If a Consignment Item is sold in a bundle, bundle discounts will be split and applied proportionally to the listing price.
3.6. Communications with Consignor
You may communicate directly with the Consignor through our in-app messaging feature. You must also promptly respond to any Consignor questions as transmitted by Altonalon.
3.7. Prohibited Conduct
As Closet Partner, you may not:
Sell any Consignment Items as a non-consignment listing;
Purchase any Consignment Items in your possession from other accounts associated with you;
Sell any Consignment Items outside of the Altonalon marketplace;
Use any Consignment Items for trades;
Keep any Consignment Items for yourself or others;
Donate or discard of Consignment Items that meet the eligibility requirements in 2.3 until after the Minimum Listing Period ends;
Return Consignment Items to a Consignor using your own shipping label or by making your own arrangements; or
Fail to timely process Consignment Items or be unresponsive to repeated inquiries from Altonalon regarding the status of Consignment Bag receipt or processing.
3.8. Storing Consignment Items and Bags
You must be able to safely store Consignment Item(s) and Consignment Bags. Closet Partner is fully responsible for any costs related to listing and storing Consignment Items and Bags. Altonalon will not reimburse and is not responsible for any costs related to Closet Partner’s obligations under these Terms.
3.9. Return of Consignment Item(s) to Consignor
If Consignor has requested a return of unsold Consignment Items, Altonalon will either arrange a pickup with our delivery partner or provide you with a shipping label to use to return Consignment Items to Consignor. Returns of unsold Consignment Items to Consignor outside of this process are not permitted.
3.10. Bag End-of-Life Process
You may continue to list Consignment Items for sale indefinitely until Consignment Items are sold. If at any time after the Minimum Listing Period you do not want to continue listing the Consignment Item(s), you must initiate the Bag end-of-life process by contacting info@altonalon.com
4. Additional Terms and Disclosures
This section includes additional terms and disclosures, including but not limited to communications from Altonalon, privacy, and participation disclaimers, and Altonalon’s rights to modify or discontinue the program.
4.1. Communications from Altonalon
By participating in the Altonalon Consignment Network, you agree to receive communications about the Altonalon Consignment Network, including communications that contain marketing information related to the Altonalon Consignment Network. Where required by applicable law, you may opt-out of receiving such communications by clicking “unsubscribe” in the footer of an email.
4.2. Privacy
By participating in the Altonalon Consignment Network, you understand that certain of your information, which may include contact details such as your name, address, and phone number, will be disclosed to our delivery partner, Uber. This information is disclosed to Uber to facilitate pickup and delivery of the consignment shipment, provide you with customer support, prevent fraud, improve the delivery service, and comply with legal and regulatory requirements. Uber’s Privacy Notice provides details on why and how your personal information may be used in connection with the Uber Direct services. To submit a privacy request to Uber, you may use this form.
4.3. Disclaimers
Altonalon has sole discretion to determine user eligibility for the Altonalon Consignment Network. Participation by Consignor or Closet Partner is voluntary and Consignors and Closet Partners are independent of Altonalon. Participation in any Altonalon Consignment Network shipment does not guarantee future eligibility or participation in the Altonalon Consignment Network.
Altonalon cannot guarantee that a Consignment Item will be sold or that a certain sales amount will be earned for individual Consignment Items or an entire Consignment Bag. Altonalon does not take possession of Consignment Item(s) at any time.
Altonalon will solely decide the matching of Consignor to Closet Partner and the criteria for doing so, which may include quality of Consignment Items provided or quality of listings created while participating.
You understand that the Altonalon Consignment Network is made available on an “as is” or “as available” basis and may contain bugs, errors, and other problems.
Enforcement of these Consignment Terms is solely at Altonalon’s discretion, and failure to enforce these Consignment Terms in some instances does not constitute a waiver of our right to enforce it in other instances.
4.4. Updates to these Terms
Altonalon reserves the right to change or discontinue the Altonalon Consignment Network and these Consignment Terms at any time. Altonalon will provide notice, as appropriate, in the event of material changes to these Consignment Terms. You are responsible for ensuring you are able to receive emails and communications sent from Altonalon regarding the Altonalon Consignment Network and reviewing any updated Consignment Terms. In the event Altonalon chooses to end the Altonalon Consignment Network, Closet Partners may be provided the option of continuing to attempt to sell unsold Consignment Items or requesting to return the Consignment Items to Consignor.