Buyer Policy

Buyer Policy
As a Buyer, you will be solely responsible for reviewing the item description before making an offer, bidding, and/or purchasing. Buyers who purchase “mystery” listings do so at their own risk. The contract to purchase will be between you and the Seller and not between you and Altonalon.
Except for items marked as eligible for Posh Authenticate or otherwise marked directly in the listing, Altonalon does not physically evaluate items listed for sale and is not responsible for any item flaws or description inaccuracies. In the event of an issue with a purchase, such as an item not as described, please inform us within 3 days of delivery of the item to qualify for a refund evaluation under our Posh Protect program. If an item appears to violate Altonalon’s Community Guidelines or Prohibited Items Policy, you may report the listing.Buy with confidence.
When you buy on Altonalon, a Buyer Protection fee of 3.6% is applied to the item price and buyer-paid shipping. To support trusted transactions, we hold your payment until your item is delivered and you rate the order, confirming the item is as described. If you do not rate the order within 72 hours of carrier-confirmed delivery time, the transaction will complete automatically and the funds will be released to the Seller.
If the item is not as described in the listing, you have 72 hours to let us know. Buyer Protection gives you a full refund for eligible returns.
Worry-free shoppingGet what you ordered or a refund upon eligibility.
Trusted transactionsWe securely process payments and release upon rating.
24/7 customer supportEasily get help through app, web, or phone.
Worry-free shopping
Refund Policy
You have 72 hours after confirmed delivery to report an item that is not as described through the Help Center in our app or website. Need more time to verify your purchase? No problem, just contact us through the app or website within the eligible time. If your claim is approved, we'll provide you with a free return label to ship the item back to the seller. All returns must be shipped back within 3 days of Altonalon claim approval to be eligible for a refund.
If no claim is made within 72 hours of confirmed delivery, payment will automatically be released to the seller. If there is no delivery scan for your return, the buyer must contact Altonalon within 30 days of purchase to prevent funds from being released to the seller. Once payment has been released, all sales are final and no refunds will be provided.
Return Policy
We hope you love what you received. If something is not right, we allow returns for most items for the following reasons:
Item was damaged during shipment
I received the wrong item
Item significantly doesn’t match the photo, description or item condition
We do not accept returns for the following reasons:
Doesn't fit
Not my style
Smell/not clean
Changed my mind
Purchased similar item on another platform
Trusted transactions
We strive to provide a trusted and reliable marketplace for buyers and sellers. To do this, we monitor for prohibited items and conduct, verify customers, validate payments and use predictive analytics to detect and instantly evaluate suspicious activity, listings and orders. If we identify unusual behavior, we may limit the activity or account to protect you and your funds.
24/7 Customer Support
We’re here for you when you need us. Altonalon provides 24/7 email support through Altonalon app or website. We also provide phone support, Monday - Friday from 8am - 6pm PST excluding holidays.
Related Articles
Refunds and Return Policy
Fees on Altonalon
Buyer Due Diligence FAQ